Privacy Policy

Avenlyr is a financial intelligence product for hotels. If you have questions about this policy, email hello@avenlyr.com.

• Account information — your name, work email, hotel or group name, job title and password (stored only as a salted hash by our authentication provider).
• Workspace information — organizations, properties, room counts, city, currency, time zone and team member roles you enter.
• Hotel data you provide — spreadsheets and files you upload, and data imported from systems you choose to connect.
• Product usage — pages visited, actions taken and error reports, used to fix problems and improve the product.
• Support messages — anything you send us by email or through the in-product assistant.

• To create and run your workspace, dashboards and forecasts.
• To authenticate you and keep your data separated from other customers.
• To provide support, respond to requests, and send service notices.
• To detect abuse, debug faults and improve accuracy.

We do not sell your data. We do not use your hotel financial data to train public AI models.

We use a small number of service providers to run Avenlyr: a managed cloud database and authentication provider (hosting your account, workspace and financial records), application hosting, email delivery for account messages, and an AI model gateway used for briefings and the assistant. Messages sent to the assistant are transmitted to the model provider to generate a response. We will keep this list current as it changes.

Your data is stored in our managed cloud database with database-level access rules so records are only readable by members of the organization they belong to. Uploaded files are stored in a private bucket that is not publicly readable. Data is encrypted in transit over HTTPS and encrypted at rest by our hosting provider. We keep your data while your account is active. If you ask us to delete your workspace, we remove it from live systems and it ages out of routine provider backups.

No system is perfectly secure. We do not claim any formal certification, and you should not treat this page as one. See our Security page for the specifics of what is implemented today and what is still planned.

• You can view and update your account details in your account settings.
• You can request a copy or deletion of your workspace data by emailing us.
• You can disconnect a data source or stop uploading files at any time.
• You can opt out of non-essential email while keeping account and security notices.

Avenlyr is a business product and is not intended for anyone under 16.

If we make a material change to this policy we will update the date above and notify account owners by email.